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Privacy Policy
Welcome to YE Education. YE Education platform is operated by Ten Network Technology Limited (hereinafter referred as "The company") and aims at providing an excellent platform (hereinafter referred as "The platform") for tutorial pairing services.

Below is the privacy policy statement of the company:
Information We Collect
  • "Personal information" refers to as identifiable information or data of individuals
  • The platform will collect users’ personal information through various channels including our platform, website, mobile app and social medial channels, marketing and promotion activities, surveys, text messages and calls. The types of personal information we collect include:
    • Contact information (names, mailing address, email address, mobile or other contact numbers)
    • Login ID and password
    • Payment information (credit card number, expiry date, authorization code or card security code, delivery address and billing address)
    • Course selection and relevant information
    • Location data (e.g. GPS) and log data (e.g. Cookie)
    • Photos, comments and other contents provided by users
    • Users personal interests, date of birth, marital status, demographics, experience of using the platform and contact preferences
    • Contact information of individuals provided by users or individuals whom users allow the platform to contact with
    • Information which might be provided by third parties
  • "Non-Personal Information" is any information that relates to you but from which it is not practicable to directly or indirectly identify you, including Personal Information in aggregated, anonymized or pseudonymized form.
Purpose and Usage of Collecting Personal Information
  • Verify your identity
  • Establish and manage your account
  • Provide you with excellent services
  • Process your payment and transactions
  • Identify your service preferences
  • Understand user demographics, preferences, interest, behaviour and habits
  • Provide more personalised website and advertising content
  • Enhance the influence of marketing activities and the overall user experience
  • Deliver promotion and other information
  • Provide information or encourage users to participate in activities, special events, programs, surveys and market studies which the platform think users might be interested in.
  • Operate, review and improve businesses (including developing new services, enhance and improve services, management and communications, analyse services and users, execute information interpretation, execute accounting, auditing and other internal functionalities)
  • Respond and handle users’ enquiries
  • Participate in sales, lotteries and competitions hosted by the platform.
  • Protect, investigate, prevent frauds and misuse of the platform and other illegal activities, or claim for compensations and other legal responsibilities
  • Follow and execute activities that are abide by law, industry standard, contract responsibilities and the platform’s policies.
  • Purposes that are agreed by users
Information Sharing and Disclosure
  • In addition to your consent and the following circumstances, the platform will not disclose your personal information
    • It was listed in the Terms and Conditions
    • Vendors that provide services including data handling, completion of purchase order, delivery, management and upgrade of users’ information, customer services, assessment of users’ interests in products and services offered by the platform, and assessment and studies on users’ satisfaction. These vendors are responsible for protection your information.
    • Other circumstances include:
      • Requests made by or according to statutory requirements, legal procedure, litigation process, public departments, law enforcement agencies and government agencies
      • Exercise the legal rights or the rights of the company to defend against any claims
      • To the extent permitted by law, take actions against unlawful activities, in the event of a suspected fraud, matters that might threaten the safety of any individuals and to prevent any unlawful behaviour.
      • Investigate and prevent anything that might be unlawful.
      • Transfer any or all collected personal information to the relevant third party in the event of a reorganization, merger, or sale
Cookies and Other Technologies
  • A cookie is a small file containing a string of characters that is placed on your computer, mobile phone or other device when you access a website or other web content
  • The Cookie technology is applied on the platform to track and record visitors and users who visited the platform, in order to understand users’ preferences and services that are suitable for them. The collected information includes Internet Protocol (IP) addresses, browser type, page visited, operating system, date/time stamp, and clickstream data, which will then be stored in the log files. Cookie will not detect any information stored in your computer hard drive, nor any identifiable personal information.
  • Most browsers automatically accept cookies. You can prevent cookies from being stored on your hard drive by setting your browser to not accept cookies, without much reduction of the functions available on the platform.
  • The purpose of using cookie:
    • Gather statistics of users and visitors information
    • Provide tailored services for users
    • Adjust platform setting for better and more stable performance
    • Enhance the platform layout and functions based on visitors’ habits
    • Provide relevant information and advertisings to users
Transfer of Information
  • The personal information collected may be stored, processed and/ or transferred to other countries or regions outside Hong Kong. By using the platform and services, you consent to transfer your data to countries or regions outside Hong Kong.
Protection and Safety
  • The platform is using any reasonable measures to protect your personal data and ensure that they are stored and kept securely.
  • All personal data stored on the platform will be disclosed to our staff, vendors or agents only when the platform determines that it is reasonably necessary to contact you, or provide product and service, or other reasonable business needs. All involved personnel should follow the confidential agreement else will receive penalties or fired.
Personal Information Retention Period
  • The company will not retain any personal information for a period longer than necessary for the fulfilment of the purposes for which they are used and shall be abided by law.
Rights of review, modify and delete individual account data and preferences setting
  • User can update his / her account data anytime, including preferences setting.
  • User can delete his / her account in our company web-site. However please be informed that it will take some time to totally remove the account due to technical needs.
  • If you want to further amend or remove your personal information, please contact the privacy officer of the company. We will follow up with you within a reasonable time frame.
  • Under the following circumstances, the company shall retain the personal information:
    • The removal of personal information is forbidden by law
    • The retention of those information is desirable in the public interest.
Adjustment of Privacy Policy
  • The platform can adjust the privacy policy anytime. If major changes are to be made to the privacy policy, the platform will provide notice and inform users on such amendments.

Locate us

Ten Network Technology Limited

If you have any feedback as to how we can serve your better, we would be pleased to hear from you. You are welcome to contact our staff at any of the branches, by Phone Banking or via Online :

Rm A, 27/F Maxgrand Plaza, 3 Tai Yau Street, San Po Kong, Hong Kong.
Tel: (852) 2155 9727
Email: cs.hk@ye.com
Facebook: YE.Education

Ten Network Technology Limited

Rm. 2701, 27/F, The Bank Center, No.189 Xiahe Road. Xiamen, Fujian. China
Tel: (86) 0592 2080368
Email: contact@10.com
Web: www.10.com